Privacy Policy (Insurance Xchange)

Last Updated: January 12, 2026

Overview

This Privacy Policy explains how Insurance Xchange (“we,” “us,” “our”) collects, uses, and protects personal information when you visit https://www.the-ix.com (the “Site”), request a quote, make a payment, contact us, or communicate with us by phone, email, or text message.

Information We Collect

We may collect the following types of information:

• Contact information (name, phone number, email address, mailing address)

• Quote/request information (vehicle/property details, coverage preferences, and other information you provide to obtain a quote)

• Payment-related information (when you make a payment through our payment provider; we do not store full payment card numbers on our servers)

• Communication content (messages, emails, call notes, and text messages you send to us)

• Website usage data (IP address, browser/device type, pages visited, and related analytics data)

How We Use Your Information

We use your information to:

• Provide insurance quotes and customer service

• Respond to inquiries and requests

• Deliver policy/service communications (confirmations, reminders, requests for documents, payment notices, and service updates)

• Send text messages and calls consistent with your interactions and preferences

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

Text Messaging (SMS) Privacy

If you provide your phone number, you may receive text messages from Insurance Xchange for purposes such as:

• Quote updates and follow-ups

• Customer service and policy support

• Payment or document reminders

• Appointment confirmations (if applicable)

• Promotional or marketing messages only if you have opted in (if applicable)

Message frequency may vary. Message and data rates may apply.

Opting Out

You can opt out of text messages at any time by replying STOP.
For help, reply HELP or contact us at support@the-ix.com or (210) 686-0888.

Phone Number Sharing

We do not sell, rent, or share your mobile number or personal information with third parties for their marketing purposes.  No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.

How We Share Information

We may share information only as necessary to operate our business and provide services, including with:

• Insurance carriers and underwriting partners (as needed for quotes and policy servicing)

• Service providers that support our operations (e.g., CRM, hosting, analytics, payment processors, and SMS/telecom platforms)

• Government or legal authorities when required by law or to protect our rights

Cookies & Analytics

We may use cookies and similar technologies to understand website usage and improve site performance. You can adjust cookie settings through your browser.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

Your Choices

You may request access to, correction of, or deletion of certain personal information by contacting us at support@the-ix.com, subject to legal and regulatory retention requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

Insurance Xchange
930 SW Military Dr Ste 102
San Antonio, TX 78221
Phone: (210) 686-0888
Email: support@the-ix.com
Website: https://www.the-ix.com