SMS Terms (A2P/Carrier-Compliant)
Last Updated: January 12, 2026
SMS Program Description
By opting in to receive SMS/text messages from Insurance Xchange, you agree to these SMS Terms. Messages may include:
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Quote updates and follow-ups
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Policy/customer service communications
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Requests for documents or information needed to service your policy
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Payment reminders/confirmations (if applicable)
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Promotional or marketing messages only if you have opted in (if applicable)
How You Opt In
You may opt in to receive SMS messages by:
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Providing your phone number through our website forms (quote/contact/payment pages) and indicating consent, and/or
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Requesting information via text message, and/or
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Providing verbal consent during a call, and/or
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Any other method where we clearly request and you provide consent to receive texts
Message Frequency
Message frequency varies based on your requests and account activity.
Costs
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
You can opt out at any time by replying STOP to any message. After you opt out, you will receive a confirmation and no further messages will be sent unless you opt back in.
Help Instructions
Reply HELP for help, or contact us:
Carrier Disclosure
Mobile carriers are not liable for delayed or undelivered messages.
Eligibility
You must have a mobile device capable of receiving SMS messages. Participation is subject to mobile carrier availability.
Privacy
Your privacy is important. Please review our Privacy Policy here:
https://www.the-ix.com/privacy_policy
We do not sell or share your phone number with third parties for their marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
Changes
We may update these SMS Terms from time to time by posting a revised version on our website.
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